Terms and Conditions of Sale
The conditions set out here constitute our terms of sale. Please contact me for clarity on any matter, which is not clear. Please note that nothing contained here affects your statutory rights as a consumer.
I will endeavour to do everything I can to accommodate your order however I work to a maximum number of cakes per week and will not compromise quality through greed.
Usually 6 months’ notice for wedding cakes and 3 weeks for celebration cakes is enough, with less notice required during the winter months.
Customer Satisfactions Guarantee
Should you be unhappy with the cake I will do everything I can to rectify the matter before the event. If you are still unsatisfied then I will refund the price of cake in return for the product.
If there is a design problem the cake is to be photographed and e-mailed within 48 hours of the cake being collected or delivered. Situations where the cake is eaten, and therefore not returned, vouchers may be offered.
If you have a complaint about the taste of the cake, then a sample is to be provided within 24 hours.
Check your order
While I take every measure possible to check orders it is also the responsibility of the customer to make sure the details on the order form are accurate. While I will do everything, we can to rectify the situation when an error is made i.e. wrong date then the responsibility lies with the customer to check the details.
Deposits and Payments
Once the order is placed the deposit (£50 for wedding and £20 for novelty cakes) is non-transferable and non-refundable.
The order is confirmed on receipt of the deposit and no guarantees can be given on availability until the deposit has been paid.
Balances for wedding cakes is due two weeks before the wedding and for all other cakes on collection.
Cancelled orders with less than 60 days’ notice are payable in full.
When a cake is to be delivered it remains the responsibility of the company while in transit. Where any damage occurs then it is the sole responsibility of the company to make good any damage. If this is not possible, for whatever reason, then a full refund will be given.
As you will appreciate that once the cake leaves the studio then responsibility then passes to the customer and the company is not liable for any damage in transit. Please be aware that a flat surface is required to retain the stability of the cake and should be secured where possible to remove the risk of
movement in transit.
If you are unsure ask me.
Best Before Dates
When preparing some cakes, especially larger ones, the cakes need to be in prep for two sometimes
three days before the event. While I do everything to ensure that the cake is as fresh as possible for the
event the best before dates are usually within two days of the event.
To assist in prolonging the shelf life the cakes once cut they are best placed in a sealed container and
kept in a cool place. I do not accept liability for consumption from two days following the event.
During the design process the customer will be informed of any non-edible decoration that will be used
to construct the cake. The customer must relay this information to the venue / hosts.
The design copyright is the property of Champagne Cakes. The customer does not have any claim on the
design. Champagne Cakes reserves the right to use images of any design for promotional purposes
following the event.